Until recently Australia Post held the trophy for the most outstanding example of corporate self-sabotage in Australia when it increased its costs while reducing its postal service outcomes. Australians have been turning away in droves, a not surprising response to such a business model.
Now, however, the National Disability Insurance Scheme (NDIS) has made a play for the outstanding self-sabotage trophy by making access to the Scheme so unwieldy that recipients are unable to use it. Particularly those who want to self-manage their NDIS package so that it can be more flexible in meeting their needs.
The NDIS is built on the principle of control and choice. Recipients are intended to have a level of control over their disability supports – choice of who they engage, freedom to design innovative combinations of supports, when and how they use supports – within the context of their approved plan. For many it will be the first time they have had any opportunity to choose their provider, or their support person, or the level and mix of support to achieve their goals. For many more it will be the first time they have accessed the level of support they need to achieve dignity and independence as a person with relatively high support needs. A 2009 AIHW report identified that more than half of people with high disability support needs had access to less than half the supports they needed.
Three years in some systemic failings are becoming clear. Most notable of these is that the central tenet of control and choice is seriously under threat. Some would argue that it is being deliberately undermined by vested interests and by government interference. Others would cynically suggest that the Scheme was always designed to act as it now is, and that control and choice was simply rhetoric used to silence the disability movement.
The most concerning threat is to self-management as a concept. Recently, when asking numerous self-managing NDIS recipients about their experience some disturbing information emerged: without exception every single person was considering abandoning their self-management as it is overly bureaucratic to the point of being overbearing. Additionally, most had not implemented the majority of their plan, rather they had focussed on one or two key supports and the rest had sat there unused because it was too complex and bureaucratic to get it all underway.
Read the full article Sabotaging the NDIS